Direct impact on the quality of services provided and patient satisfaction
A centralized and intuitive system
Grazie a un sistema centralizzato e intuitivo, il gestionale per poliambulatori SynClinic consente una rapida consultazione della storia clinica, delle diagnosi, delle prescrizioni e dei referti, assicurando che i medici possano prendere decisioni informate in maniera tempestiva. Questo aspetto è fondamentale per ridurre i tempi di attesa del paziente, migliorare la comunicazione interna tra i professionisti e garantire che i trattamenti siano personalizzati e precisi. Inoltre, la riduzione dei tempi di gestione amministrativa contribuisce a ridurre il carico di lavoro degli operatori e ad aumentare l’efficienza globale della struttura.
CUP Reservation and Appointment Management
Reservation System
The system enables centralized and integrated appointment booking management. Operators can create and manage physician or operating room agendas, taking into account specific services, shifts, and availability. The number of daily appointments can be limited to avoid overload. Once a reservation is confirmed, the system automatically sends a reminder via SMS or email to reduce patient absences.
- Reservations for services in all delivery systems (private, contracted, insured)
- Calculated tips dispensed to speed and facilitate operators
- Schedule management with time slot reservation by delivery regime, inpatient/pre-hospital services
- Email and/or text message notifications and reminders
- Generation of ad hoc documentation per patient/performance (e.g., preparation)
- Web portal for appointment confirmation, online booking and payment, downloading reports, invoices etc.
- Email and/or text message notifications and reminders
- Submission of preparations
- Insurance management
Outpatient chart
Each visit is carefully recorded, including details on diagnoses, prescriptions, and reports. This provides physicians with a comprehensive overview of the patient's health status and the progression of their condition, facilitating clinical decisions based on complete historical data.
The medical history provides a comprehensive overview of the patient. It includes the collection of key information such as allergies, pre-existing conditions, family history of certain diseases, and lifestyle, offering a general context useful for diagnosis and treatment. This allows physicians to gain a complete understanding of the patient, assessing potential risk factors or predispositions to specific clinical conditions.
The outpatient medical record is integrated with diagnostic reporting systems, enabling the automatic recording and consultation of results from tests such as ultrasounds, X-rays, and laboratory analyses, ensuring that physicians always have access to up-to-date reports.
Physicians can add personalized notes or recommendations, allowing them to document additional details useful for future visits or for specialists involved in the patient’s care.
CRM – Communication and Marketing Modules
- Automated notifications
- Reporting and prescription communication
- Promotion of regular check-up
- Promotional and informational messages
The healthcare management system allows automatic sending of personalized messages via SMS or email to remind patients of scheduled appointments, test results, or reports ready for collection. These messages are automatically generated by the system based on data from schedules and outpatient medical records, reducing the number of missed appointments and improving organizational efficiency. Timely communication also helps minimize late cancellations and optimize workflow.
The system allows sending notifications to patients when reports, test results, or prescriptions are available, reducing waiting times for physical document collection. Patients can receive an alert with a direct link to access their reports online or download them in digital format.
The CRM module allows setting up communication campaigns to encourage patients to undergo regular check-ups or screenings based on their medical history. For example, patients who need follow-up visits or annual screenings can receive personalized messages reminding them to schedule an appointment. This type of reminder promotes prevention and helps improve the patient’s overall health, maintaining a consistent and active relationship with the healthcare facility.
In addition to standard notifications, the CRM system can be used to send patients information about new services offered, promotions, or special events organized by the facility, such as open days or informational sessions. This helps foster patient loyalty and enhances marketing opportunities for the facility.
Administrative and accounting management
The Administrative and Accounting Management module of the SynClinic healthcare information system functions as a fully integrated tool for managing the financial operations of healthcare facilities. In addition to handling transactions related to healthcare services, the system tracks all accounting flows involving suppliers, banks, and other financial partners, integrating with existing accounting systems for financial statement preparation and ensuring comprehensive and transparent management of economic operations.
It allows the issuance of invoices and receipts for all services provided, offering the flexibility to manage various payment methods such as cash, credit cards, bank transfers, and other forms of electronic payment. This process is fully integrated, ensuring effective management of revenues and expenses.
The system supports the management of patients covered by private insurance or public entities, allowing automatic calculation of reimbursable amounts based on existing contracts or agreements. This functionality is essential to optimize the billing process and ensure compliance with contractual terms related to the various agreements.
The system provides advanced tools for creating customized financial reports, such as cash flow statements, balance sheets, and detailed performance analyses. These reports facilitate economic reporting, cost control, and financial planning for the healthcare facility. The data can be used to monitor financial performance and support strategic decision-making.
The healthcare management system seamlessly integrates with existing accounting software, enabling a continuous flow of data between the healthcare system and the accounting system without the need for duplicate entries. This integration allows for simplified and accurate financial management, ensuring that all transactions and financial data are properly aligned for accounting closure and the preparation of annual financial statements.
The SynClinic health information system supports the billing proposal that physicians must submit to the clinic for the activities performed. At the end of each reporting period, the physician can automatically generate a detailed summary of all services provided, broken down by type of service, fees charged, and quantity of patients treated. This report forms the basis for the billing proposal, which is then sent to the practice administration for review and subsequent approval. The system allows the proposal to be customized by including any specific contracts, special rates or payment terms previously agreed upon with the facility. This workflow facilitates a transparent and accurate reporting of medical activities, reducing the risk of discrepancies and speeding up the benefits settlement process.